Haines, Jones & Cadbury (HJC) is a specialty subsidiary of Hajoca, the largest privately held wholesale distributor of plumbing,
heating and industrial supplies in the United States. HJC was founded in 2002 to serve the unique needs of large national
accounts ranging from Wal-Mart® to Burger King® ? customers who need turn-key supply and management of pre-negotiated
construction materials across multiple locations.
One of HJC?s advantages is the deep array of logistical services it provides to its customers, from ordering and scheduling deliveries to managing warranties. Ultimately, however, the satisfaction of HJC?s national clients rests on the company?s ability to deliver the right materials on time and in perfect condition ? every time. That?s why HJC is so focused on stringent quality controls, from manually-verified barcoding to photographing and in some cases videoing pallets before and after wrapping for shipment.
Market: Specialty construction trade contractor
Challenge: Lack of control after shipments leave the distribution
DropSpot® indicators are affixed to every pallet, providing high impact sensitivity and visual indication of mishandling, even from a distance.
ShockWatch 100G standard indicators are affixed to all small parcels.
Alert tape is affixed to all pallets and parcels to provide a visual warning against mishandling.
With delivery routes averaging 500 miles and some as long as 2,000 miles, a lot can happen to an HJC shipment between the
loading time and delivery.
?Operating our own fleet isn?t an option for our business,? says Walls. ?So we needed a way to get our freight partners as engaged and accountable in careful handling as we are. ShockWatch indicators were an easy solution.? With the consultation and approval of his General Manager, Walls initiated a trial of ShockWatch DropSpot® armable impact indicators. After just a month, HJC made DropSpot devices mandatory across all of its four distribution centers, along with ShockWatch alert tape and ShockWatch impact indicator labels for small parcels. Today, every HJC shipment has ShockWatch impact indicators on board.
?When we decided to make this investment in ShockWatch technology, we also instituted a complete review of our shipping processes,? adds Walls. ?We switched to a thicker pallet wrap and increased our use of corner guards and extra banding. But it?s the ShockWatch impact indicators and alert tape that provide an actual visual reminder to every driver and fork lift operator to slow down and do things right.?
After one year of using ShockWatch products and bolstering its packing and shipping procedures, HJC slashed freight claims
from $300,000 down to $86,000, a 65% savings.
Walls reports that customer response to the new process has been overwhelmingly positive, and customers willingly participate in the program by checking indicators and reporting activations. Remarkably, HJC?s carrier partners are on board as well, in part because the program focuses on prevention, not finger-pointing. ?Our goal is to get customers their orders in great condition and eliminate delays and headaches for them,? says Walls. ?ShockWatch products keep that objective front and center.?
Because HJC?s ShockWatch program has been so successful, it is
considering requiring similar measures from its own suppliers on
inbound deliveries. The company is also considering ShockWatch
temperature indicators to protect its shipments that contain coldsensitive
ShockWatch® impact, tilt and cold chain solutions prevent, detect and record mishandling of fragile, sensitive, or calibrated products during transportation or storage. ShockWatch indicators are available in multiple footprints and a wide range of sensitivities. For more information on ShockWatch implementations like this one, contact ShockWatch at firstname.lastname@example.org.